Tell us the good stuff: Customer service.
What do you expect from your credit card beyond being able to buy things? Is it an easy-to-use app? More than one way to get in touch with customer support?
Below, our customers explain what makes them proud about being a Capital One customer.
“Outstanding customer service. I am very impressed with the customer service, safety features and user-friendly website.”
“With Capital One I have had to call a few times with questions and the service reps were more than happy to answer these for me, they are always available and happy to help … I’m happy with my Capital One service and my card.”
“Good card to have. Capital One is a great company and we appreciate their services.”
Check out our Support Centre for easy-to-find resources about your account. Need to to get in touch with someone right away? Here are some ways you can reach us.
* If Quick Check pre-approves a card, you can be 100% sure we’ll approve your application as long as:
a. There’s been no change in your credit file information, personal information or financial status from the time you receive your Quick Check results to the time you apply for one of our credit cards;
b. You’re at least the age of majority in the province or territory you live in;
c. Your application isn’t flagged for fraud prevention;
d. You don’t have an existing Capital One account; and
e. You haven’t applied for a Capital One account in the last 30 days or had an account with us that was not in good standing in the last year. In good standing means not past due, over limit, fraudulent, restricted, or part of a consumer credit counselling program or bankruptcy.
In some cases, we may not be able to open an account for you even though your application was approved. This can happen if we’re unable to verify your identity, or you don’t provide the required security funds if you’re approved for a Secured Mastercard®.